I have never been more disgusted or infuriated with a business in my entire life. Banfield Pet Hospital in Braintree uses appalling business tactics in order to steal your money.
NEVER bring your pets there.
When I brought my kittens in to get their spray and neuter the veterinarian there gave them a special flea treatment prior to the surgery because he said that he found a flea on one of them; but he did so without my consent, and nowhere in any of the surgery prep paper work was there even a hint that this treatment may be necessary. I was also not verbally warned either. When the bill came to charge me for it (as a surprise to me of course) I told them I refuse to pay for something they didn't get my consent for in the first place.
The meeting ended with me under the assumption that my valid complaint had successfully waived these fees. I continued to bring my pets there and paid their health insurance directly from my bank account monthly, however, I just received a letter in the mail from a third party debt collector for the amount of the flea treatments because Banfield Pet Hospital has reported me for non-payment!!!!!!
Reason of review: Not as described/ advertised.