Product: Banfield Pet Hospital Wellness Plan Clear all filters (0 of 369 reviews match)
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Banfield Pet Hospital - Rip off

2.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
First visit bill listed as $465 and didn’t receive any vaccines or tooth cleaning as in plan whose total for year $503. Wanted to cancel plan and called and operated quoted first bill fees as $565 that I would have to pay to cancel plan. They should be reported to Better Business Bureau
2.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Product
Banfield Pet Hospital Wellness Plan
#1255794
Reply to reviews
Took my dog for teeth cleaning approx. 2 weeks later. My dog wound up in an animal hospital for three days due to vomiting, dehydration and bloody stool. The animal hospital felt it was a result of a toxic dose of anesthesia. I have spoke to Banfield Tucker location...
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h.kitchener
h.kitchener

You can sue them in small claims court.

Product
Banfield Pet Hospital Wellness Plan
I liked
  • Location convenience
I didn't like
  • Unaccountability
#1241753
Reply to reviews
We have an 8 year Jack Russell Maltese Mix & he became vomiting yellow bile while we were in San Diego. I called on October 15, 2017 the nearest Pet Hospital & took him as soon as they could get him in for a free exam. When I arrived he was not vomiting so they just...
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Product
Banfield Pet Hospital Wellness Plan
#1236872
Reply to reviews
We started taking our cat there two years ago. The first time we were able to stay and meet dr and stay in room with him. After that we were given instructions to drop him off. In November we received the call that he needed shots and we took him in and dropped him off...
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2.6
Product
Banfield Pet Hospital Wellness Plan
#1230998
Reply to reviews
I adopted a stray and took her to the closest Banfield the day I got her. I elected to get the wellness plan. 10/2016. In 5/17 I adopted another dog. The dog needed care as soon as I got it. I had to take it to another vet. I really liked the new vet. I had Banfield...
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Product
Banfield Pet Hospital Wellness Plan
#1230161
Reply to reviews
Took my dog here for his check up and the so called vet spent most of her time talking me into the wellness plan. She barly looked at my dog and every question I asked was answered with " I dont know, we will have to run some tests " Well that "check up" was almost...
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1.0
Product
Banfield Pet Hospital Wellness Plan
#1209966
Reply to reviews
We signed up for the wellness plan and even though we were able to pay the plan they "hood winked" us with our plan and have now sent us to collections for services we already paid for.The pet hospital policy is they will only schedule the teeth cleaning after you have...
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1.0
Product
Banfield Pet Hospital Wellness Plan
I didn't like
  • Cancellation policy
  • Corporate customer service
  • Wellness plan
#1189971
Reply to reviews
Frequently have taken my dog in for contracted Services, only to pick him up and find out that the services were not provided. The final straw was this past fall taking my dog in 3 times to get his teeth cleaned. The list of excuses for failure to provide the...
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2.4
Product
Banfield Pet Hospital Wellness Plan
#1187536
Reply to reviews
I have a 9 month old pup got him when he was 7 weeks old signed up for the wellness plan and all you ever do is go in get checked up and they always coming up with something that your dog doesnt need... aways leaving spending more money now i just tell them no and when...
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1.0
Product
Banfield Pet Hospital Wellness Plan
#1185396
Reply to reviews
In July of 2017, we started a puppy plan for our then 8-week-old pit bull puppy to cover anything she might need healthwise in the first year of owning her.We thought it was odd that they made us enroll in Auto-Pay, but we did it anyway thinking it would be easier. The...
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Anonymous
Anonymous

Not really understanding your complaint. When you asked to cancel, they asked for you to pay for the services you used. It says in the contract this will happen .

3.1
Product
Banfield Pet Hospital Wellness Plan
I liked
  • Staff
  • I both like and dislike
  • Petsmart
I didn't like
  • Fees and lack of concern for pet
  • Overcharging for services
  • Customer service
#1172384
Reply to reviews