Product: Banfield Pet Hospital Wellness Plan Clear all filters (0 of 378 reviews match)
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These bastards are so crooked with this auto renewal. They need a class action suit
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Anonymous
Anonymous

It states in the contract when you sign up that it auto renews. You can easily set it to not renew by calling the wellness plan team, or paying for the full year in advance. I...

1.0
Product
Banfield Pet Hospital Wellness Plan
#1404299
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Banfield , downtown san diego Came in for a "free" exam with a coupon that said so, was told it was only valid with wellness plan purchase, and that we could cancel the plan at any time at no charge. Paid for my cats shots, and a fecal exam THAT NEVER WAS DONE and then...
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1.1
Product
Banfield Pet Hospital Wellness Plan
#1368591
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Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his girlfriend went to your store and enroll thir 2 dogs under my...
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Banfield Pet Hospital Wellness Plan
#1332525
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to who ever sent to me with an email without a contact!!!! Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his...
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1.0
Product
Banfield Pet Hospital Wellness Plan
I liked
  • Very concerned with you guys protecting your member information
I didn't like
  • Very concerned with you guys protecting your member information
  • Staff with attitude
  • Proceedure
#1322922
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I had adopted a pit bull when he was 11 months, as soon as I got him I took him to Banfield. Since Pit bulls are illegal in Miami Banfield would register him as a mix pit bull. I got him a wellness plan and his shots of course, not knowing a week I would no longer have...
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Anonymous
Anonymous

So you didnt bring your dog to a vet when he got ill, so you're blaming it on the only medical care he's gotten, which was a week before. Makes sense.

1.0
Product
Banfield Pet Hospital Wellness Plan
I didn't like
  • Killed my dog
#1297053
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I have been with Banfield for 3 years and i do not know why it has taken me this long to write a complaint. I am so upset a their level of customer service. I was told BY STAFF that my plan will not automatically renew (it did not last year, I had to go into the store...
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2.2
Product
Banfield Pet Hospital Wellness Plan
#1291539
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Banfield Pet Hospital - All I wanted to do was cancel

In any budgeter's life there may become a time to cancel something. Customer service was rude. I was not "allowed" to cancel. I was told I had to pay even more money ti cancel a service we only used 2 months ago. I canceled last month only to have $$ withdrawn this month. That was the issue I called about.
Product
Banfield Pet Hospital Wellness Plan
#1285064
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I had health care plan through Banfield Hospital for my dog. Saturday May 19, 2018, she collapsed to the floor. She threw up a huge amount of fluid. I took her to emergency care where I learned she has cancer at the spleen, mass in the stomach and fluid on her heart. I...
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Banfield Pet Hospital Wellness Plan
#1262654
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Banfield Pet Hospital - Rip off

First visit bill listed as $465 and didn’t receive any vaccines or tooth cleaning as in plan whose total for year $503. Wanted to cancel plan and called and operated quoted first bill fees as $565 that I would have to pay to cancel plan. They should be reported to Better Business Bureau
2.0
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product
Banfield Pet Hospital Wellness Plan
#1255794
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Took my dog for teeth cleaning approx. 2 weeks later. My dog wound up in an animal hospital for three days due to vomiting, dehydration and bloody stool. The animal hospital felt it was a result of a toxic dose of anesthesia. I have spoke to Banfield Tucker location...
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h.kitchener
h.kitchener

You can sue them in small claims court.

Product
Banfield Pet Hospital Wellness Plan
I liked
  • Location convenience
I didn't like
  • Unaccountability
#1241753
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