Product: Banfield Pet Hospital Wellness Plan Clear all filters (367 of 367 reviews match)
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We have an 8 year Jack Russell Maltese Mix & he became vomiting yellow bile while we were in San Diego. I called on October 15, 2017 the nearest Pet Hospital & took him as soon as they could get him in for a free exam. When I arrived he was not vomiting so they just...
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Banfield Pet Hospital Wellness Plan
#1236872
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We started taking our cat there two years ago. The first time we were able to stay and meet dr and stay in room with him. After that we were given instructions to drop him off. In November we received the call that he needed shots and we took him in and dropped him off...
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2.6
Product
Banfield Pet Hospital Wellness Plan
#1230998
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I adopted a stray and took her to the closest Banfield the day I got her. I elected to get the wellness plan. 10/2016. In 5/17 I adopted another dog. The dog needed care as soon as I got it. I had to take it to another vet. I really liked the new vet. I had Banfield...
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Banfield Pet Hospital Wellness Plan
#1230161
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Took my dog here for his check up and the so called vet spent most of her time talking me into the wellness plan. She barly looked at my dog and every question I asked was answered with " I dont know, we will have to run some tests " Well that "check up" was almost...
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1.0
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Banfield Pet Hospital Wellness Plan
#1209966
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We signed up for the wellness plan and even though we were able to pay the plan they "hood winked" us with our plan and have now sent us to collections for services we already paid for.The pet hospital policy is they will only schedule the teeth cleaning after you have...
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1.0
Product
Banfield Pet Hospital Wellness Plan
I didn't like
  • Cancellation policy
  • Veterinarians
  • Customer service
#1189971
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Frequently have taken my dog in for contracted Services, only to pick him up and find out that the services were not provided. The final straw was this past fall taking my dog in 3 times to get his teeth cleaned. The list of excuses for failure to provide the...
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2.4
Product
Banfield Pet Hospital Wellness Plan
#1187536
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I have a 9 month old pup got him when he was 7 weeks old signed up for the wellness plan and all you ever do is go in get checked up and they always coming up with something that your dog doesnt need... aways leaving spending more money now i just tell them no and when...
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1.0
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Banfield Pet Hospital Wellness Plan
#1185396
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In July of 2017, we started a puppy plan for our then 8-week-old pit bull puppy to cover anything she might need healthwise in the first year of owning her.We thought it was odd that they made us enroll in Auto-Pay, but we did it anyway thinking it would be easier. The...
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Anonymous
Anonymous

Not really understanding your complaint. When you asked to cancel, they asked for you to pay for the services you used. It says in the contract this will happen .

3.1
Product
Banfield Pet Hospital Wellness Plan
I liked
  • I both like and dislike
  • Petsmart
  • Staff
I didn't like
  • Fees and lack of concern for pet
  • Overcharging for services
  • Customer service
#1172384
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I had the insurance for my dog and he passed away this month. I called to cancel the insurance and was told based on the services used that I would have to pay the remaining six months worth of installments. How can any business be so insensitive and only interested...
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Anonymous
Anonymous

Banfield does not offer insurance. They offer YEARLY wellness plans. You sign up, you are responsible for the year. Think about it. If they didn't do this, anyone could sign u...

2.4
Product
Banfield Pet Hospital Wellness Plan
#1136123
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I've had Banfield pet Full Wellness insurance for my Xain for a year and it only covers blood testing one time.Xain is a 13 year old cat with health issues that Banfield Vets are unwilling to see him but by appointments only. For the past two days now he's thrown up...
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Anonymous
Anonymous

And with those WELLNESS plans, you get a set amount of services in that time period that you have your plan. If you want insurance then get insurance.

Anonymous
Anon

It's not insurance, it's a WELLNESS plan. Banfield isn't an emergency hospital. Try getting a same say appointment with your GP

Product
Banfield Pet Hospital Wellness Plan
#1129375
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