Alexandria, Virginia
Not resolved
1 comment

I signed up for the wellness plan under the agreement that it was a 1 year contract and after a year I would have to renew. Well after 1 year banfield continued to bill me, renewed the wellness plan without my knowing of it and billed to an expired card on file.

The amount accumulated and so they sent me to collections for an unpaid balance. I refused to pay knowing they were fraudalent charges. The collections agency, IC systems proceeded to report it to the credit bureaus, as a result they have destroyed my credit.

Banfield is a scam. Do not take your pets there, do not sign up for the wellness plan or you may be falsely charged and sent to collections.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Pricing issue.

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If you actually read the contract you signed, it specifically states that it auto renews each year.

So it's not their fault you didn't read it. Nobody would tell you that it doesn't renew unless you renew it.

The only way you have to renew it yourself, is if you pay yearly VS monthly.

Not paying the collection will just affect your credit.

No I don't work at a banfield but I used to.