After keeping my dog for over 5 hours for an exam, I picked him up and they still were not finished with him. They said they would mail me the paperwork and never did.
Supposedly the services he got that day were over $600, so if I want to cancel I have to pay the remains balance on the wellness plan. I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Pricing issue.