I was talked into the wellness plan for my 2 year old dog. I signed up for it very easily at the Banfield vet office.
I, later realized that I no longer needed the plan because my dog is young and very healthy. So in order for me to cancel I had to call the corporate office, which of course let's make it a bit more difficult to cancel. So I call and i had to wait 10 minutes before talking to someone. They guy I spoke with told me he will cancel the plan for me.
I then asked if I was able to get a credit for paying $55 dollars a month for a year and not using it. He told me no. I was quite irritated that I spent all this money on nothing. Was just like throwing it in the trash.
Beware of the wellness plan. I believe Banfield is more about money then they are about your pet.
I will never take my dog to Banfield again. Shame on them.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Poor customer service.