I have encounter the same problem at Banfield Ocoee location as they stated the company was no longer private owned location and is now owned corporately by Banfield, therefore, the policy has changed and the dog must be dropped off. I wonder I it will be ok if the doctor that sees them make them wait in cage for hours just to do routine test.
I think this is very poor service provided to pets especially when the company promotes this excellent theme of care in their wellness plan, however, caging an animal or my baby all day it's not acceptable. I am paying for this service.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Bad quality.