Banfield's Optimum Wellness Plans are not meant for sick pets, it's strictly preventive care. So if you bring a pet in for an illness, you should expect to have to pay for diagnostics. insurance and OWPs are different.
Also when enrolling on a plan, you are specifically told that it is a 12 month contract. It is also stated if you choose to cancel the LEGAL contract early you are to pay for services rendered or the remaining months. You also sign the contract stating you understand those terms.
each banfield is it's own hospital, with different personalities.. just because you have a bad experience at one hospital doesn't mean you will have a bad experience at any other.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.