My 10 year old Goldendoodle passed away on Friday 01/15/2016 due to a 6cm tumor in her left lung pressing on her trachea. I called Bainfield Pet Hospital today and spoke with Supervisor Alex and he told me I could cancel my plan?
He stated I was only 5 months into the plan and I had 7 more month to pay, but they would waive 4 months and I would have to pay for 3 more month....I quietly asked Alex to repeat what he just said, and he repeated the above. I told him #1. Where is the compassion for our pet and family #2.I told Alex that I had been a member for 25 years, and when our 15 year old male schnauzer passed away in 2005, my policy on Vincent was immediately cancelled. #3.
When my 7 1/2 Goldendoodle passed away at Auburn Small Animal Clinic with mediastinal Lymphoma in Sept 2013, I had no problem canceling my plan on Cydne Anne. #4. After calling this department today and receiving a call from Alex telling him Izzabelle past away on Friday 01/15/16, with a tumor in her left lung; his response was absolutely not compassionate and he was more interested in money then consoling me? I told him he could sue me, that I was going to stop payments on all future debits for $31.95 each month on my deceased beloved dog.
I asked for a physical address for my attorney to serve Bainfield a letter with a subpoena and he would only give me a POBox 13998, Attn: Wellness Plan Relations, Portland, OR 97213. This guy would not give me a physical address for Bainfield Pet Hospital. My dog will never ever be able to get a wellness check, because the funeral home picked up her body today to be cremated. Has anyone ran into this issue?
I told Alex if your plan changed from 2006, then why were we not notified in writing and where is my signature of this Bait & Switch.
I would very much appreciate your responses. Thank you from a grieving family.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of banfield pet hospital wellness plan. Banfield Pet Hospital needs to read this review and look into the issue (if any) according to poster's claims.