My 10 year old Goldendoodle passed away on Friday 01/15/2016 due to a 6cm tumor in her left lung pressing on her trachea. I called Bainfield Pet Hospital today and spoke with Supervisor Alex and he told me I could cancel my plan?
He stated I was only 5 months into the plan and I had 7 more month to pay, but they would waive 4 months and I would have to pay for 3 more month....I quietly asked Alex to repeat what he just said, and he repeated the above. I told him #1. Where is the compassion for our pet and family #2.I told Alex that I had been a member for 25 years, and when our 15 year old male schnauzer passed away in 2005, my policy on Vincent was immediately cancelled. #3.
When my 7 1/2 Goldendoodle passed away at Auburn Small Animal Clinic with mediastinal Lymphoma in Sept 2013, I had no problem canceling my plan on Cydne Anne. #4. After calling this department today and receiving a call from Alex telling him Izzabelle past away on Friday 01/15/16, with a tumor in her left lung; his response was absolutely not compassionate and he was more interested in money then consoling me? I told him he could sue me, that I was going to stop payments on all future debits for $31.95 each month on my deceased beloved dog.
I asked for a physical address for my attorney to serve Bainfield a letter with a subpoena and he would only give me a POBox 13998, Attn: Wellness Plan Relations, Portland, OR 97213. This guy would not give me a physical address for Bainfield Pet Hospital. My dog will never ever be able to get a wellness check, because the funeral home picked up her body today to be cremated. Has anyone ran into this issue?
I told Alex if your plan changed from 2006, then why were we not notified in writing and where is my signature of this Bait & Switch.
I would very much appreciate your responses. Thank you from a grieving family.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Problems with payment.