Ok where do i start, first i will tell you that when you take your pet to Banfield you are doing so at your own risk! When they're so called vets examine your pet they hardly touch the animal and instead ask you random questions while searching for the answer on a company made computer program designed to do the work for them.
When I took my beautiful Chocolate Lab to Banfield for the teeth cleaning included in the "wellness premium package" he developed a cyst on his leg where the vet inserted the catheter I.V. and when I told them about it they said it was infected from him licking the spot where the catheter was, ***! Then they gave him an antibiotic shot and charged me $100.00 and told me to call in a week. A week later the cyst was still there and then they told me it wasn't an infection and not to worry it would go away.
Well it has been a year and the cyst did go away finally but when I asked for my money back for the missed diagnosis they wouldn't refund the $100.
Then I decided to try to cancel my membership and every time I called they put me on hold for a half an hour and never connected me to the correct department in charge of cancellations, so I stopped paying and they sent it to collections and I had to pay for the remainder of the year to get away from Banfield. Bottom line, don't take your pet to Banfield, in my opinion they don't know what they're doing and are there for your money only.