When we took Patches, a stray kitten that adopted us, to be neutered we were talked into buying a plan. BAD Mistake.
They told us we would save money because the plan covers everything and is only $25 a month. Found out after neuter plan does not cover everything....like shot to put her under, medicine after procedure, etc. I thought the plan was for one year. After one year, I thought I called to cancel but did not keep a record.
IN the meantime the credit card that was linked to the monthly billing was cancelled. After several month we received a letter stating that we were past due. The letter was misplaced in our house, so we got a notice from a collection agency. I called Banfield yesterday to see why are plan was not stopped.
They did not have a record and this is the best part.....Becuase I took the cat in after the first year (cant remember why) it AUTOMATICALLY renewed the contract for a year. NOT Sure how they can do that. Anyway I told the girl that I did not know that and it was not my intention to renew. Too bad she said and you owe $155.
So I paid off the amount and told her I wanted something in writing on the cancellation. She told me that she could not do that. I asked her name....she would only give me her first name...Melanie.
I asked for a supervisor , she transferred to a voicemail ( best she could offer) and big surprise...I have not heard back. So a year and a half later they have $450 from me, on top of the extras, just so we could get the cat neutered and have 2 office visits.....!!!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $450.