I brought my dog to Banfield with what I was 99 percent certain to be a urinary tract infection. The nurse spent more time promoting a wellness plan than she did talking about my dog's issue.
When the vet finally came in, she strated talking about underlying issues and gave me a quote upward of $700 inluding scans, x-rays etc. I said I did not want to do invasive testing at this point, since we had NEVER in my dog's 5 years of life had an issue with his bladder. They revised the quote and told me I would have to bring him back the following day, because they were closing shortly and nobody had notified me to bring my dog with a full bladder. They also wouldn't accept the urine sample I brought in with me.
Mind you, we ended up having to take our dog to a new vet, where they gladly took a fresh urine sample that we brought and were able to easily diagnose the problem. I was told that when we brought him back the next day we would have to pay another office fee of $39.95. So, I asked the vet..."you mean to tell me you can't do anything for me today and I have to pay 39.95 and then I have to bring him back again in the morning and pay another $39.95 office visit not including testing fees?" She confirmed that was correct. I was irrate about paying two office visits for the same issue when I was leaving with an answer or any sort of solution for my dog.
I spoke to the office manager who finally said she would waive the fee for today if I brought him back tomorrow. I told her I did not know if I would be able to return the next day and that I was utterly disgusted with the care (or lack thereof) that I had received that day. I did not return the next day, and received a very rude call saying I had been sent to collcations. No invoice, no bill, nobody tried to call me and now I ma in collections for a *** service and NO diagnosis of my dog.
We ended up going to a new vet entirely, where my dog received the care I wihs he would have received from Banfield. I am severing all ties with Banfield and would encourage you to do the same if you are looking at your pet's best interest.
Bandfield is out to make a buck and couldn't care less about their patients well being. This place is a scam.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.