I used Banfield's insurance starting in July 1, 2012. It was paid up front for the whole year.
2013, we renewal and again paid for the whole year. In 2014, I stated to pay for the full year, but somehow got put on a monthly pay plan. In June of 2015, I informed the gal at Banfield Pet Hospital (yearly checkup and shots) when asked about the insurance renewing the insurance, I said "No", I needed to think about it and would be back in before July 1, and I can decided by then if I wanted to renew. Guess what, on July 1, they charged my credit card and have been charging it each month.
I had gone twice to the hospital to clear this up, but to no avail. I called their 800 number on Nov. 3 and the guy lead me to believe that he would look into and take of this. No he did not.
They continued to bill me...I had to cancel my AmEx, and then they charged my other card (visa). I had to cancel it as well. I wrote them a letter in Dec. Still they did not cancel.
In January 2016, I called their 800 number and spoke with a customer representative; I asked him what does it take to cancel this insurance; he stated he could not cancel it while there is a balance owed on it and stated the call I made on Nov. 3, 2015 that guy could not cancel it either. In January of 2016, Banfield sent me and stated that the matter will be turned over to a collection agency, if I did not pay the bill immediately. Again, the amount had increased for another month of billing.
January 2016, I wrote back and sent in a check to get rid of them and to keep my excellent credit rating. I wrote on the check, paid in full, and in the letter, stated they have to agree to cancel the insurance and not to send this matter to collections. March 2016, if they did not cash the check, and they had sent it to a collection agency, with two more months of billing added to the amount they claim I owed.
There goes my good credit. What does it take to get them to cancel it?
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Billing and poor corporate policy.
Monetary Loss: $254.