In 2011, I took out a Wellness Plan" for my dog in the amount of $511.00 for 1 year.
In May 2012, I relaized my plan was over & I had to take my dog in for a eye check.
I inquired about my plan not being in effect anymore & was told, " Don't worry, You are still under your plan" We'll take care of your dog's needs today."
I was not sure how this could be, as I NEVER renewed, nor spike with the Banfield Pet hospital about renewing my plan EVER.
I had a eye check done for the amount of $74.05 & I paid by VISA.
I was then told that I had a plan for another year!!! ( WITHOUT MY APPROVAL, OR MY ACCEPTANCE)
I called the 1-888 corporate office & was told, "That's too bad, We have your credit card & we're going to charge it for another year or as long as we want"!!!! I was SHOCKED that they can SCAM you WITHOUT your AUTHORIZATION for as long as they wish!!
I was told the plan was now in effect for another 12 months for another $511.00!! I tried to " downgrade" it to a basic plan & again I was told "NO WAY" WE HAVE YOUR CREDIT CARD" This is absolutely ILLEGAL!!!
I was still in shock & now needing to take this into litigation against Banfield to STOP them from charging my credit card for a plan I DID NOT WANT, NOR AUTHORIZE OR NEED!!
PLEASE DO NOT sign their agreements for "Welness Plans"! THEY ARE SCAMMING THE PUBLIC!!
A horrible experience, and in addition to the $74.05 I paid today, My dog STILL has the same eye infection she was treated for several months ago ( At Banfield- Scottsdale) I'm appalled!
What a HORRIBLE company this is!!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.