We have always taken our dog to Banfield Animal Hospital/Clinic in PetsMart for her vacinations and check-ups. In February of 2008, we took her again because she was acting very lethargic, her skin was very scaly, no appetite, etc. They did a blood work-up and said her Thyroid was acting up again. With all the bloodwork and office/vet visit, it cost us $450.00. Her Thyroid was high, so they gave us medication, but said we needed to come back in two weeks and have her blood tested again. We did this at least two more times.
On Sat., April 5th, our dog was very sick and would keep her tail between her legs, not eat, extremely lethargic, would hunch her back when she would stand up, and was constipated also. All these symptoms and more were told to the vet and we were told that all these were symptoms that her Thyroid was still out of whack. By this time, it had been 2 1/2 weeks since her blood test and we were never contacted with the results. They claimed they never got the results and had to call the place that did the tests and they had to run the test again. The vet tells me she didn't have a clue as to why our dog was keeping her tail between her legs. She said our dog must be nervous. Our dog has never ever done that before. Anyway, the vet sends us home just saying all this was from the Thyroid problem.
We brought our dog home and on Sun., (April 6th) I woke up and there was blood all over the quilt my dog sleeps on. We had to take her to an Emergency Animal Clinic and found out she had burst an anal gland. They took care of that to the tune of $158.00 and immediately, she was back to her normal self. That papers said we should take her to the vet the next day, so I called Banfield, and was told I couldn't get in until this afternoon because they were full with appointments. I said I needed to get in earlier than that, so they said to come in right away. I got in there and there wasn't a soul in the place.
A different vet came in and I told her how ticked off I was at the results of Saturday's visit and then what happened on Sunday. She checked our dog and made excuses as to why the other vet did not check her bottom. I did not agree with her and told her how I felt. I told this vet that I felt I should not have to pay for this office visit and finally she agreed, so that was one good part, since we have paid close to $1,000.00 so far. The part that ticked me off the most though, was having our dog in there on Saturday. They never checked our dog in the area they should have and had no idea why her tail was between her leg and did a horrible job.
I had called PetsMart groomers to cancel our dog's haircut because of these problems and told the groomer what was going on and she asked me who the vet was and I told her Banfield and she said never to go to them again. They are very bad and overcharge the customer tremendously. I can only say, do not take your dog there. They must hire their vets from the bottom of the barrel.