We took our then 8 week old puppy to Banfield here in Overland Park. At first they were so nice and wonderful so we purchased a wellness plan for her.
Our little one is now 4 months old and not feeling well after her last round of shots, so I called to just ask and was told that she had been positive for heart worms and ring worms since her first visit and should be on medication for this. We were NEVER told this info until today. We were told that all her tests had came back negative for those and she was in perfect health. Now we have had to take her to a different vet for treatment and spend even more money.
Banfield will not let us cancel the wellness plan or refund the remaining money. I was told by the "lovely woman" (and I use this term VERY loosely) that I was S. O. L.
If I wanted to pursue this matter it would be a long court battle and "good luck with that". If you want your pet to stay healthy please don't take them to banfield.
All they seem to care about is the money.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $500.