I had been a client at my Banfield for over six years and always had recommended it to friends and other people, who adopted dogs from me (I work for a local rescue group). From now on this will change drastically!
My dog was going to have a mass on his chest removed. In addition, I wanted them to look at a wart looking thing on his hip. When I picked up my dog, he had a 5 stitch wound on his thigh instead! No apology, nothing.
Instead, they called it a "misunderstanding", even though the clinic manager had seen the wart in the morning. I had to ask for the fees to be waived, which they eventually did. Two days later, my dog pulls out the stitches of the cut, which he should not have had in the first place! I brought him back to Banfield and filed a complaint, asking not to be charged for the restitching.
The clinic manager refused to meet me even half way, saying that it was my fault, because I basically let my dog pull out the stitches. Furthermore, she told me, that she is not giving me a freebie and that if I refuse to pay the full amount of $426, she will call a collection agency.
I ended up paying the full amount, cancelled my plan immediately and I will also gladly share my bad experiences with Banfield with others. They have proven to be incompetent, unfriendly, and unworthy to get my money.
Banfield is certainly not cheaper than other vets.
Why pay for bad service and get treated like *** on top of that! Shame on you, Banfield!
Monetary Loss: $426.