I'm completely disgusted with this service. I took my puppy in for a rash and wanted to signed up for the wellness plan because it seemed like a good idea.
They "said" they completed a full comprehensive exam on my pet, retail value of 438$ Meanwhile they only had my pet in their back exam room for about 15-20 minutes. They took blood work, which they told me they were doing, and also gave her deworming medicine, which they didn't tell me. That night my puppy started vomiting uncontrollably for about 2 hours. I immediately looked at my paperwork and found that they gave her the deworming.
The medicine said side effects unlikely but vomiting may occur.
I called the next day and they said that the deworming wouldn't make her vomit. So i took her in to be seen and they wanted to do xrays and a urinalysis to rule out a blockage and UTI. I said no to both because my pet seemed fine.
I saw the vet for about a couple minutes with each visit and was at the vet for a hour and a half the first time and 2 hours the next day. They only saw my pet a total of 15 mins between both visits.
I called the company to cancel my plan because i was so unhappy and they told me that i needed to pay the whole cost of my visit in order to cancel, or just pay for the rest of they year. I've only had the plan for 3 days and they don't want to help me out at all.
They told me to file a complaint with the advocate center.
it's all a scam for more money.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.