I took my dog to get her shots and was offered a wellness plan. This was explained to me, my fiancee, and elderly father as a one time fee around seventy dollars that would give us a lower price on annual shots, spay, and other routine care.
It could be renewed annually. My father paid with a credit card for me. Several months later we realized he was being charged about eighty dollars a month. He'd never agreed to the automatic debit and it was not his dog.
I'd signed the plan, not him. And the fine print I signed was explained to me because my eighty lb dog was pulling so hard I had the staff read it to me. I never got a copy. Just my reciept.When I called to complain, the vet handeled the complaint and said all three of us made up the story to avoid paying our bill!
She caled us all liars. You can't cancel the plan either. You are expected to pay some 1000 dollars a year for several hundred in potential services. We disputed the charge and had it reversed by father's credit card company.
Banfield refuses to send us a bill for the cost of shots and exam that we'd owe if we never had the plan discount. We are taking them to court.
Don't use Banfield if you value honest business. These guys are running a big scam and getting rich on it.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.