I wish I would have researched more before going to BANFIELD with my dog. I have 2 dogs.
We started using BANFIELD a year ago when we got a new puppy and their wellness plan seemed like a good idea. Then 3 weeks ago my older dog (4 years old), naturally we took her to the same vet as we take the other dog. Our first visit cost me over 400.00, with no real resolution and alot of tests. She had bloody diarrhea.
They gave me antibiotics and sent me on my way. They called the next day to see how she was and she seemed to be doing better. She finished the antibiotics and still had some diarrhea and wasn't eating very well, side effects of the antibiotics. We went out of town and when we returned she had started the same symptoms again.
I promptly called BANFIELD and expressed my concern and told them I do not have alot of extra money to spend another 400.00. I brought her back and they did another round of tests all negative and were not very helpful. She had lost 4 lbs already. Sent me home to wait for test results.
They called and told me they were negative on Monday and had no other recommendations. Tuesday she took a turn for the worse and was bleeding from the rectum. I called and they explained the situation, told them I really didn't have alot of money, I had already spent 800.00 there in a few weeks. As soon as I told them that they could not help me, referred me to an emergency vet that did not do payment plans and were the rudest people I have ever encountered, the lady on the phone actually said to me " don't be upset with me, I didn't put you in this position, we can't just give away free care", I wasn't asking for free just a payment plan to spread out the costs.
Finally I took her in to a well know vet in town, she immediately had surgery, had her secum removed and I was told that she would have probably had a ruptured bowel in the next day or do and would have probably died. Now I am over 3000.00 in debt to this vet, which I will gladly pay off over time as they actually cared and saved my dogs life. I am just beside myself that a nationwide company can not work their patients in emergency situations. I only wish I had known this before spending so much money and never getting any resolution.
User beware. This company is only out for the money!!! After reading all of the various comments all over the Internet I cannot believe that this company is doing as well as it is.
If you have a healthy pet they are great, otherwise.......GO SOMEWHERE ELSE!! I hope people read this before they go the BANFIELD
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $800.