Banfield Pet Hospital - Banfield Vet let me dog sit in pain for three hours waiting for blood work before they fixed him.
Banfield Vet Hospital has seen my dogs before for regular visits, however I called the Vet on Thursday night the 14th of March to see if they could take me in and see my 5 year old Chi that seemed to be impacted. He had not gone to the bathroom for two days at that point and I was very concerned that he could die.
The Vet's office promised that would call me back within a hour and they did not so I called again and they assured me they would call before they closed and see what they could do. They never called back until the next day and apologized about not calling. I asked to bring in my pet to be looked at because he was in pain and getting worse with a discharge from his anus.
I was at work and sent my 80 year old mother to the Vet's with my dog because I could not let him suffer any longer.
The Vet's office called me to tell me that they would have to do X-rays to see what the problem was before they could treat him. I completely agreed with that however they would not even X-ray the dog until I agreed to a $443.00 bill that included blood work and multiple other charges. I asked if we could do the X-ray first and then decide after that how to proceed and they said I could either do what they suggest or take the dog somewhere else to be treated. I asked if they had a payment plan and they said no and again suggested that I take the dog somewhere else if I did not agree to the prescribed treatment.
End result they forced my Mother to pay half the bill before they would even look at the dog and then they left the dog in pain for three hours doing blood work before they even took an X-ray. The X-ray was finally done and the impaction was located and taken out, but in the mean time they did further tests and the final bill for removing the impaction was $644.09.
To top all of this off when I complained that I felt like I was held hostage in this process they said these were only recommendations not necessary treatments. This is the worse case of trying to take advantage of pet owners and in these economic times it is difficult enough and pet owners will do almost anything to help their pets, but please stop these people from taking advantage of the situations.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.