These people are so frustrating! I have been taking my dogs to this facility since November of 2005. The wellness palns have actually worked out very well for me, and I have no complaint what so ever about the plans. I read the fine print, I know what I signed for and am very clear on what is and what is not covered (btw, those of you ranting about the plans should have done a little more research and read the contract before you signed it).
Anyway....My experiences have always been pleasant with this facility until a couple of months ago.
My one dog has been ill. Three times in 4 weeks I took my pet in. I saw three different doctors and got three different diagnoses. Not very helpful at all. Ran up some crazy bills for testing (bloodwork, xrays and so on) Now, I'm all for spending the money if the tests are needed, but this was ridiculous.
One of the doctors (ethnic female) must be new, because I've never seen her before. Man was she rude! On that same visit, a nurse walked in and addressed me and my dog by the wrong names (apparently she had the wrong chart) She apologized profusely and left the room.
I sat there for another 20 minutes before anyone came back to me. This rude doctor kept interupting me while I was trying to explain what was going on with my pet. She implied that it was my fault my pet was ill and that I should have brought her in sooner (this was my third visit mind you).
The ladies at the desk have always been wonderful and very helpful. I always appreciate the specail attention that they give my pet no matter how busy they are.
So I am actually thinking about transferring my plans to the location in Southern Pines. It is a bit of a drive for me, but worth it if I can avoid the unproffesional behavior and mishaps of the medical staff at my current location.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.