I take an afternoon off of work to get to my 3pm appointment at Banfield for my dog. This will insure I am not stuck in traffic on the way home.
When I get there and tell them I have a 3pm appointment, I am ignored after signing in for an hour. After an hour I ask the receptionist, who is busy eating candy and talking on her cell phone what exactly is going on. I'm told there have been many emergencies and it might take an hour or so more.
At 5.00pm I'm told it might take another hour. Besides being livid, I'm at this point resigned to stay and wait. I've already wasted an afternoon. Traffic is picking up, so I might as well wait for the vet.
It was 6.30pm before I get to see the vet. The total time spent with me and my pet was perhaps 10 minutes.
The eight or so times I took my pet to Banfield, I never once was seen within an hour and a half of the appointment time.
In general, I found the staff to be both indifferent and self-absorbed, the vets indifferent and arrogant.
The only exception was when I first brought my dog there. That time the vet was like a used car salesman, getting me to sign up on the Wellness plan, using phrases like "I just couldn't let you leave without signing you up for the Plan.".
I suppose it's good business for Banfield to have customers waiting in a giant PetSmart for over 2 hours...all the *** they'll buy. The customer's only alternatives are to go home (which for me wasn't possible) or take the dog for walk in the strip mall parking lot. Fun!
I was really aggravating waiting there with all the little bratty kids poking at my poor dog, wanting to pet her. I sometimes wish she'd bitten them. There was even a ham-fisted PetSmart worker that kept wanting to pick up my dog.
I canceled my Wellness plan, which cost me over $100 to get out of the contract, but I think it's money well spent so long as I never have to go to the Wal Mart of the vet world.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.