Terrible service both in store and over the phone. Wellness plans are a rip off!
They don't take time to care for your pet, you are just another number. I went there with my animals for the past three years and it has rapidly declined in the last 6 months! Long waits to get an appointment! It took us two weeks to have our dog seen when he had an ear infection and we sat in the waiting area two hours after his scheduled appointment waiting to be seen!
They lose records and don't notify you when your pets are due for shots even when on a wellness plan.
I wouldn't send my goldfish to see them! Horrible service!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $1000.