This organization is dirty, underhanded and feeds off fear and love of pets to upsell unsuspecting customers who assume that they are legitimate because they are partnered with a large national chain like Pet Smart.
My son was pressured into getting a wellness plan for his dog.
Two months later he gave the dog away because he had to move to an apartment where they did not allow pets. Shortly after that, my infant grandson died. My son was bereaved, young, vulnerable, and very, very poor. He says he contacted Banfeild and explained that they no longer had the dog and needed to cancel, but no one told him about the 1 year requirement.
They continued to draw the payments causing multiple overdraft fees. At my urging he contacted Banfield again and this time learned that he must continue to make payments for insurance on a dog they don't even own. He is locked in for 4 more months. This has been a very expensive lesson about reading the fine print and about how companies manipulate people's emotions for profit.
I have two dogs and will never go to Banfield ever again.
I will not shop at the store where they have their hospitals. I will be sharing this story with every pet owner that will listen!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.