They always manage to find billable items in spite of "the Wellness Plan."
I will be kind and state that what Banfield stands for is "the business of medicine is business."
Their charges are usurous, their staffs are inexperienced and if you see the same faces for more than 2 visits, you are lucky.
In questioning any of their charges, practices, etc., you are met with a wall of defensiveness. It is their opinion that you don't have the right to question either of the above. It leads to a shrill response from the doctor himself that is completely off the topic.
In one instance when I asked why they markup their drugs at over 300% and/or repackage known drugs so that you cannot compare their prices, the shrill response I got from the doctor himself was:
"How do you expect me to keep my doors open if you buy your drugs somewhere else?"
On another ocassion I simply asked how much a future surgery might cost and the reply was:
"I didn't go to vet school to argue price." The insinuation was that I didn't have the right to question their pricing, and if I didn't like it, go somewhere else.
By the way, the plan covered nothing.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.