I payed for the Puppy Basic Care plan through Banfield several months ago of around $166 because I had just gotten a new puppy and knew he needed to have his shots and deworming. I was informed when I actually brought my puppy in for his checkup and vaccines for the first time that he needed an injection and that they wanted to take a sample of his fecal and that he needed vitamins but that none of that was covered on the plan.
They ended up charging me an additional $75 for the extra things that supposedly he needed. Every month being charged $26 for the plan. Then I took him in to be neutered when he was 6 months old, thinking everything was covered. Nope.
When I dropped him off I was told that it would be possible an additional cost for an injection and micro chipping but with the injection that they wouldn't know until he actually had the procedure. So I agreed to $50 for the micro chip and possible injection. When I went to pick him up after his procedure I was told that I was being sent home with pain medicine and antibiotics and that the plan didn't cover that. So I was charged an additional $80 for an injection, and medicine for after his procedure.
You would think that after all the money that I have spent at this place that they could provide the cone to go around his neck, but Nope.
That's extra. I am very disgusted at this place with there hidden costs.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.