I signed up for the 1 year "Puppy Plan", because that seemed like a good deal, to cover shots, etc. I clearly stated that I DID NOT want it to go past that.
They "automatically" renewed it after my dog turned 1 and kept charging my account. We have been paying alot of money for treatments and visits for my dog and have not noticed any discount (I am getting the statement to verify). Now I can't even cancel without paying $104 because I have "supposedly" gotten that much of a discount when I have already paid an additional $150 in monthly deductions. I find it hard to believe that I have received $254 in discounts in 5 months.
The vet is in on the scam with them because I called them too...and told them having an "automatic renewal" is underhanded and dishonest and only done for that reason!
I want to do business with an honest vet, not someone who is underhanded and dishonest, so my dog and 2 cats will start going to a different, honest vet instead! I will be sure and warn anyone and everyone I know not to go there!
SHAME ON YOU BANFIELD!!
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.