Temperance, Michigan
2 comments

I have just tried to cancel my wellness program after my one year commitment was up. They lady I spoke with, 188-649-2716, ext 1815, Demanded for 15 minutes why I was canceling.

It was like trying NOT to buy a timeshare. For this reason, I would not recommend the program and my future VET business will go some place else.

One more corporate scam / bureaucracy where the customer needs to be aware of....She addressed me like I was doing something wrong and wasn't going to care for my pet.....Buyer beware, you will get what you pay for at banfield....If they sponsor such a program, than look out, it says alot about that company.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

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Anonymous
#558223

Banfield the so called "pet hospital" also abuses animals and treats them poorly. They don't give a rat about your animals they want to make the most money they can from you with unnecessary tests!

I have heard stories of them giving unnecessary shots as well, such as shots the animals already had and the animal suffers tremendously. These people need to go to ***. They put my cat through so much and all he needed was a WATER shot because he was dehydrated.

$400 for useless testing. I left without paying for the water shot which was $40 I think I gave them enough money.

Banfield Pet Hospital
#556066

Hi Anonymous – I’m sorry that the plan did not meet your expectations. I hear your frustration and would like the opportunity to further understand your concerns.

I know you have already contacted a customer service representative, but if you have any concerns that have not been addressed, please contact our Wellness Plan Relations Team at 866-894-7927 or WellnessPlanRelations(at)banfield(dot)net to talk with us about your experience.

Thank you for taking the time to reach out and let us know, and we look forward to hearing from you at your convenience. Most sincerely, Lisa Banfield Online Community Manager