My pet recently passed away, upon trying to cancel my re-occurring charge I was told that I would have to continue to pay until May 2017. Upon calling in I was told that I had to continue to pay until the services that I had used under their plan were paid off.
They gave me a figure that I absolutely disagree with, besides that is not what they say when you sign up. In fact, under the plan you are supposed to get 2 visits per year (I had only used one in each calendar year) along with x-rays and other services which I did not use and multiple services that were not rendered to my pet. Now upon his death, I am told that I need to continue to pay until my renewal date because of the services that I used. THAT IS INSANE, I did not receive all the services entitled in one year, not even half.
I only had 1 comprehensive exam per year, not 2, no deworming, no electrocardiogram, no dental cleaning, and no fecal testing. It was the same for the first year. Now these thieves say that I must continue to pay because I used service??? I did not get all the services outlined in the program to begin with!!!
And I can assure you, that is not how they sell the program. They never tell you that you cannot cancel, they never tell you that they weigh services rendered against what you pay. Also, I can tell you that at each of my free visits I walked out paying at least another $200.00 in services. I called in and spoke to an absolutely condescending *** named Mache who told me there is no manager to speak to, told me that they would continue to charge me, I had an absolute fit, finally I asked again to speak to someone else, he came back on and conceded on 3 payments…not nearly enough to make me satisfied.
They DO NOT say anything about this when you sign up – AT ALL, the terms are super vague and mostly focus on what you get. They never say it is a pay it forward kinda thing, in which case they have made their money off of me since I utilized only half of the free services I was entitled to each year. I was treated in a condescending way right from the get go.
They are militant jerks…I never missed a payment, didn’t use all the services and upon the death of my pet I treated this way. I am already distraught.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Poor customer service.
Preferred solution: cancel .
Banfield Pet Hospital Pros: Hospital staff, Onsite employees.
Banfield Pet Hospital Cons: Very displeased, False advertising of services offered, Billing after canceling, Vauge information on cancellation, Heartless way i was dealt with when my dog passed away.