Dallas, Texas
1 comment

I tried to cancel my renewal with this company a month before the next renewal. They told me I couldn't do it until the renew date.

I asked if they could just make a note on my account to not renew. I was told no. So I cancelled that card and got a new one since they had that one on file. Now I am getting an automated message for me to call the number because there is a problem with my card.

- DUH I CANCELLED IT. Anyway I call back, I i wait for about 5 mins for someone to answer. They said I would have to be transferred to another department. I was on hold for 32 minutes and gave up.

I called back to Amanda and I told her what had happened. She said all she could do was transfer me and have me hold again. I asked her that since this was her company, if she could get in touch with someone and give them my name and number have them call me back. She said she was not able to cancel my renewal.

I told her that I was not asking her to do that. I repeated that all I wanted was for her to have somebody call me regarding my cancellation. Again she said that she could not cancel it. I was like- What the heck is going on here.

Do you not realize that I am not asking YOU to cancel this??? I am simply asking that you have somebody call me regarding this matter. OMG!!! She told me again that she was not able to cancel this that she would have to transfer me to client services.

I was like WOW WOW WOW... Really?? And this is the company that I took my pet to for 2 yrs????? And she cannot comprehend to just simply have someone call me.

This is the nuttiest thing I have ever heard. This location is in Garland TX on Garland Rd near the George Bush Turnpike. The girls name is Amanda. WARNING!!!!

Do not use this company, Run from them!!! They do not know their *** from *** in the ground.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Monetary Loss: $350.

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Banfield Pet Hospital
#555625

Hi Anonymous – I’m sorry that the plan did not meet your expectations. I hear your frustration, and we would like the opportunity to further understand your concerns.

I know that you have already been in contact with a Banfield representative, but I am hoping that you see fit to contact our Wellness Plan Relations Team at 866-894-7927 or WellnessPlanRelations(at)banfield(dot)net if you would like further assistance.

We look forward to hearing from you at your convenience. Most sincerely, Lisa Banfield Online Community Manager