I recently brought my puppy to banfield and signed up for the puppy program. I was never told any details about the plan other than what was in the brochure.
I ended up not keeping the puppy and went back to un enroll and get my $139 sign up fee back. I was told to call corporate. Corporate told me I couldn't have my sign up fee back and on top of it I was going to be charged another $111 for the full retail price of the services because I had missed the cut off by 3 days!!!!!!
I left a message for a supervisor who never called me back!!
Nothing was explained to me before I gave them my ATM information and I didn't receive the packet of information explaining these rules until after I had actually signed up and given them my banking information. I don't mind paying for the services that were used but to keep the sign up fee and then charge me full retail after keeping the sign up fee is totally wrong.