I dropped my pet off at Banfield at 9am with the knowledge that she was a drop off and the pet owners with an appt would have priority visit with the Vet. I called at 2pm to inquiry of the status of my baby and the representative expressed that the dr.
had not seen her in the five (5) hours she had been there. The rep of Banfield who answered the phone was unsympathetic to the fact I questioned the five hour my pet had been there and not seen yet. My phone call prompted the vet to look at her around 3pm. Although, the dr.
called me after 3pm to only say "yes I agree with the emergency dr. (Took my pet to the emergency on 12.24) for eye removal." We also briefly discussed pain meds. I realize that it was busy time however, the dr. did not have a 3 min personal conversation with me to discuss in person his finding or recommendation nor the break down in cost of the 1300.00 surgery estimate I was given.
I believe due to the severity of the surgery (recomended left eye removal) I should have been afforded at least a personal 3 min in person communication. I have been a loyal customer of Banfield for several years and this is a first time experiencing this nonchalent attitude from a vet which represents Banfield. A "technician" did come and provide me pain meds for my dog however no instructions no follow up discussion no scheduling of the appt. NOTHING.
The only question she did ask me if I had a conversation with the vet? Although I understand that Dr. Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who consider their dog, cat etc.
a family member and seek service through Banfield. Banfield customer service is weak and their new Veterinarian leaves you with unanswered questions and feeling unsupported in a time of stress.
Very dissapointed with the quality of service I have recieved on this visit and will seek other alternative for the current urgent care of my family. I will also highly consider seeking new pet care for my dogs until the quality of veterinarian has been improved.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.