I have had Banfield care for my animals (three cats) for 2 years. I had them all on wellness plans and paid my monthly fees on time.
I moved to Denver when I got out of the Navy and was not happy with the Banfields here. I called to cancel my wellness plans and the lady at the hospital said it was no problem and they were canceled. 4 months later I am getting calls from a collection agency saying I owe Banfield nearly 600 dollars! I am supposedly liable for the rest of the plan even when not using the services!
I can't even USE them for vaccinations even though I am now paying off the plans!!!!! Horrible customer service at the call center! No attempt to help a long time customer at all!!! The vets here treat animals like a car to be worked on and then shoved out the door!!
DO NOT use Banfield!!
Use a vet who actually cares!!!!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $600.