I was never told if you leave Banfield and you use their Pet Insurance Plan that you owe for one year! I stop going and now with penalty and interest I owe lots of money for nothing.
They are the worse at the Banfield Accounts Receivable and they have cost me lots of money for nothing. Do not take your pets to Banfield just because of their billing! I talked to the Billing Department and they are not customer oriented and are one sided, for them. They never explained to us about the billing process or what happens if you quit when I got the plan.
They took no responsibility for their actions. During this difficult time for me I have to borrow money to pay a bill for something I never used.