I use, and will continue to use, Banfield's wellness plan(s). On June 1st, 2011 I adopted a female Yorkie puppy from a breeder in Indianola, IA. My puppy was very, very healthy. I immediately took her to Banfield and signed her up for her little doggy HMO plan. We travelled over 48 states and Canada in an 18 wheeler, where my puppy was exposed to many different environments, each having its own set of healthiness issues. Banfield knew this, and every time we would go in for a visit (anywhere in the country) it was noted in her medical file; shots received, weight, etc. Because of the fact that we travelled in an 18 wheeler, never knowing which city we'd be passing through in the weeks to come, Banfield pulled-out all the stops and always (and I mean ALWAYS) made room for little Piper without an appointment. We were always treated with the highest respect, Piper was always welcomed as though she owned the place, and I was briefed verbally and in writing on the procedures that had been rendered on that visit. Without fail, Banfield even called on the evening of the visit, as well as the next day to check on Piper. Unfortunately, a day short of her 6-month birthday, while we were at home, Piper darted out the front door and before I could catch her, she ran out into the street and into the path of a golf cart (we live in a golfing community) and was killed. Banfield handled all the final arrangements (including the immediate cancellation of the monthly charge for the wellness plan)with the highest of professionalism; which was good because I was a proverbial basket case. I am single and Piper was all I had in the world. In fact, she WAS my world. I have contacted Pipers breeder and have made arrangements to adopt two little female puppies from Pipers bloodline. As with Piper, I will immediately take them to Banfield for their initial enrollment in the wellness plan. I have no doubt that, as with Piper, they will be treated with the same kindness and welcome spirit. How unfortunate it is that some people have had a bad experience and have 'spun' it on this site. I can well understand how they would wish to lash-out; grief has a way of transforming our personalities into someone we're not. I know, I've just been there. However, I just can't stand-by quietly and allow the negative comments to continue so unbalanced. Yes, Banfield's wellness plan is expensive - but not when you look at the entire package. Could Banfield do a better job of marketing their product? Yes, and they could start by drafting as comprehensive (as possible) list of things that are not covered - like a list of disclaimers on an insurance policy. Could the consumer do a better job? Yes, by understanding that Banfield is not offering 'pet restoration' in their plan - it's about pet health maintenance. As to their being out to make a profit - uh... yea... that's the idea of going into a business, isn't it? As to Banfield vets and staff not caring about your pet's well-being - please, give me a break!