State: California City: San Diego Clear all filters (21 of 1685 reviews match)
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During routine exam vet said my dog needed heart worm injection. I had just told the vet that my dog was at least 10 years old, very sensitive to all foods, medicines and had a terrible reaction to flea/tick prevention meds. Vet said injection was necessary. Gave shot...
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Review
#1547203 Review #1547203 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Vaccination
Reason of review
Bad quality
1.0
Details

Update by user May 02

The Banfield Vet Hospital I am reviewing is in Davis, California I have yet to hear one word from the Banfield Vet Hospital in Davis, CA after I notified them that my dog died only days after being seen in their clinic where I took my dog as he had been coughing. The...

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Review
#1526068 Review #1526068 is a subjective opinion of poster.
Service
Banfield Pet Hospital Veterinarian
Cons
  • Very poor bedside manner
  • Sub par veterinarians
  • Did not do basic tests needed to properly diagnose illness
Reason of review
inadequate veterinary services by vet
Loss
$800
Preferred solution
refund of $28 for office visit + payment for the death of my pet-772= $800
Tags
  • Sub Par Vets
  • Vets Lacking Experience
  • Poor Quality Of Dog Exam
  • Dog Death Due To Inadequate Exam
1.1
Details
Banfield , downtown san diego Came in for a "free" exam with a coupon that said so, was told it was only valid with wellness plan purchase, and that we could cancel the plan at any time at no charge. Paid for my cats shots, and a fecal exam THAT NEVER WAS DONE and then...
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Review
#1368591 Review #1368591 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
1.2
Details
DO NOT SIGN UP FOR BANFIELD WELLNESS PLAN, IT'S A SCAM AND YOU WON'T BE ABLE TO CANCEL. It's also NOT an pet insurance. It's a SCAM. I took my dog to Banfield to do shots and the vet and staff sold me on their wellness plan with teeth cleaning. DO NOT DO THE SAME...
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Review
#1213120 Review #1213120 is a subjective opinion of poster.
Product
Banfield Pet Hospital Active Prevention Wellness Plan
Cons
  • Do not care for your pet
  • Lying staff
  • False promises
Reason of review
Poor customer service
Loss
$550
2.6
Details
Bought a preventive health plan for my dog thru Banfield. At first it seemed like they were O.K. but now the honeymoon is over , every time I take my dog in there is some additional charge , for services rendered . They sold me first shield trio , only to have ticks...
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10 comments
Anonymous
#1156647

Advantix and Bio Spot are both excellent products, as well as several others on the market. There is no need to purchase all these flea/tick, heartworm and RX medications from a vet.

You'll save a lot more money requesting a prescription for medications and getting them filled from another supplier. i.e.

Fosters/Smith, PetMeds & KV Pet supplies. For many other RX prescription med icationss, these can be filled by any local pharmacy at far less costs then what a vet charges for their in stock/ in house pharmacy prescription's.

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Review
#836151 Review #836151 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Lying and theft
Reason of review
Not correcting a problem they realize they have with a product they promote & sell
Loss
$125
Preferred solution
Full refund
Tags
  • Veterinarian Services
1.0
Details
I had to find a new vet after my previous vet's office closed, since Banfield Vet Hospital was close to my residence I thought I would give them a try. I scheduled an appointment for my 20 year old cat first (who has taken both a steroid pill and was on daily...
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Review
#746264 Review #746264 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality

Banfield Pet Hospital in San Diego, California - Contracts

Be careful not to put your name as a emergency contact and help set up a contract for either a family/friend. They automatically put you as a co-signer and use your debit/credit card as the primary payee. Calling corporate will do you no good and they will not release contract information to you EVEN if they state you as a co-signer. Most common answer to every question is " Sorry can not help you"...very unprofessional, uncommunicative, rude, close minded individuals I have ever encountered...bottomline is your dollar in your pocket. Look for other companies to do business with AND check reviews before getting care for your pet.
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1 comment
Anonymous
#671786

Why did you give your family/friend your credit card number. That is not Banfield's fault it is YOURS!!!!

Review
#407149 Review #407149 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$660
Tags
  • Unprofessional
  • close minded
So as someone who used to work for Banfield, I think a lot of the complaints on this website are unfair. HOWEVER...having close to 800 complaints says something about the company. One of the most common complaints I see if regarding the wellness plan - specifically,...
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2 comments
mistersunshine
#488037

Oh well excuse my typo. Heavens I'm so glad you pointed it out!

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Review
#321076 Review #321076 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
I work for a Banfield, and the hospital manager (who is not even a vet or vet tech) has ridiculous policies in place just to make more money. I'll give 2 examples: 1.) We recommend heartworm prevention for pets year round. Your pet needs a heartworm test before we can...
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5 comments
Anonymous
#418600

Chanza, you can't even form a coherent sentence, yet I'm dumb? If you are going to attack my intelligence, I suggest first taking an English class. I reiterate: I AM A FULL TIME GRADUATE STUDENT. I am getting my MASTERS in Animal Science. As a student, it is hard to find a job that will work around your schedule. I am an independent adult, so I have bills to pay and can't just afford to quit without finding another job first. Are you suggesting that everyone who is unhappy with their job just up and quit? I'm sorry my friend, the world simply does not work that way. Like I said, I was TRYING to find another job. It's not like I am just sitting back and am content to be miserable. However, I just got accepted into a DVM program so there's no longer any point to starting a new job when I'm starting a new program in August. When I'm a veterinarian, I will never hire uneducated, unintelligent people such as yourself.

And no, they are not right about the heartworm test. It is merely a ploy to make money. According to the MANUFACTURER website, their test detects ADULT heartworm antigen. It takes SIX MONTHS for a heartworm to reach that stage of the lifecycle. Therefore, if your pet has been on prevention for 6 months, then skips a month, and wants to go back on, it doesn't make sense to test because one month is not enough time for the adult worm to develop. Therefore, the test will ALWAYS read negative, even if there is a larval form in the blood.

There are 2 reasons why a hospital would require a heartworm test if a pet stopped its medication for a brief period of time: 1: to make money. 2: in order not to void the manufacturer's warranty. You see, the manufacturer will reimburse the client for treatment if the pet contracts heartworm while on their product. However, that warranty is voided if the owner does not follow manufacturer protocol (like skipping a dose). If a dose is skipped, the owner must demonstrate that their pet is heartworm negative BEFORE going back on the prevention in order for the warranty to still be good. However, like I already stated, the test is going to come out negative anyway. It's just a way for the owner to ensure they don't void the warranty. BUT! A warranty is between the client and the manufacturer, NOT between the hospital and manufacturer. Therefore, Banfield has no stake in making sure the warranty isn't voided. So like I said, it's just a ploy to make money.

There are 4 situations in which there is a need for a heartworm test: 1: the pet has never been on prevention or has been off prevention for more than a few months. 2: the pet should be tested yearly to ensure the prevention hasn't failed, 3: the pet is exhibiting symptoms of heartworm disease. 4: the owners have skipped a dose or are changing brands and want to strictly adhere to the warranty policy.

I hope that educates you, Chanza. It sure sounds like you needed it.

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Review
#285585 Review #285585 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

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The following happened several months ago. I showed up about 5 minutes early to my afternoon appointment and was told to sign in and sit down. I noticed there were 3 other people with their pets waiting as well. Apparently they all had 2pm appointments too. Finally,...
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5 comments
Anonymous
#450066

They schedule in blocks, makes no sense. They think they can get more people in this way but their incompetent doctors they hire can t handle the volume and you wait an hour for your appointment. It's all about the cash

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#280535 Review #280535 is a subjective opinion of poster.