My dog had pink eye. I was treating her at home with a natural remedy and it was clearing up.
However it started getting bad again so I called to see if I could get her in to get some antibiotic ointment. I called Thursday morning and was told I couldn't get in until Monday! That is not acceptable! They called around to other clinics to see if I could get in and the only clinic that had an opening is a 30 minute drive.
I asked why they don't keep open appointments for urgent issues and they said they can't and it is usually 5 days out to get an appointment. I will be finding a new vet when our pet plan expires.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Poor customer service.