I took both of my dogs to Banfield in Massilon,OH to get there teeth cleaned. When we 1st got there, a girl that worked there stuck her face rite in my 1 dog's face!! My dog did not like that @ all & snapped @ her.
We were taken to a room & Dr. Edwards walked in. I suggested that she do 1 of my dogs 1st & she snapped back “Hey! U don't boss me around! Ur the 1 with the dangerous dog, u shouldn't even have her! My nurse almost got bit cuz ur too cheap to spend $7 on a muzzle. I don't even like that dog here!”
I said “she shouldn't have put her face in my dogs face! Ur getting smart with me!” That is the 2nd time I have been there that that same woman yelled @ me. It is rude & completely unprofessional!!! I stopped going to the Banfield in North Canton,OH cuz I had allot of problems with the Vet there also (she refused to fill my dogs RX for heart guard).
When I went to pick up my dogs they charged me an additional $72 to double sedate my dog! They never called & Ok'ed it with me or nothing. They had no real reason to even do it other than my dog snapped @ that girl for putting her face rite in my dogs face. My dog still aint the same! She's peeing everywhere!
I regret the day I ever got involved with Banfield. They have caused me nothing but stress the last 6 months. When my dogs plan ends next yr, i'm going somewhere else!!
Reason of review: Poor customer service.
Monetary Loss: $72.
Preferred solution: Full refund.