Update by user Aug 17, 2012
Banfield did finally contact my wife and fully refund all our money. I don\'t plan on doing business with Banfield in the near future.
Update by user Apr 12, 2012
Banfield posted this to my comments: Please send your post and contact information to WellnessPlanRelations@banfield.net and we will have someone reach out to you, thank you.
I contacted them via email and they still haven\'t responded. I really not happy with them at all!!
Original review posted by user Apr 09, 2012
We own two dogs, both under the wellness plan. Last July I cancelled this wellness plan, come to find out Bainfield has been charging me for the last 8 months.
My wife calls to get a refund, they state she's not on the account with the dog that we need the refund with, she's only on the other account and I would have to contact them. I call the 888 number and get transferred three time until I can speak with someone. I speak with Banfield and they state that they will only refund one month out of the eight. I ask for a supervisors number and they state that supervisors do not take live calls and I can only leave a voice mail.
I haven't received that call yet. I WILL NEVER DEAL WITH BAINFIELD EVER AGAIN!!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.