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3 comments

HOW CAN YOU CONTINUE TO CHARGE A PERSON FOR A PET'S PLAN WHEN THE PET EXPIRES? OUR DOG NEEDED AND OEMERGENCY SERVICES AND SINCE THERE ARE NO BANFIELD EMERGENCY CLINICS, WE WENT TO VCA EMERGENCY CLINIC.

OUR DOG DID NOT MAKE IT AND WHEN I CALLED TO CANCEL THE PLAN, I AM TOLD THAT IT IS CHARGED $52.95 MONTHLY YET THE YEARLY CHARGE IS $635.40. WE PAID $211.80 TO DATE AND OUR BALANCE WAS $423.60. THEY GAVE US A DISCOUNT FOR OUR DECEASED PET...$105.90!!! YEP, OUR PRECIOUS PET IS ONLY WORTH $105.90 TO BANFIELD!!!

I WILL TELL ANYONE AND EVERYONE I KNOW, USING FACEBOOK, TWITTER AND YELP TO STOP USING THE WELLNESS PLANS!!

WE STILL HAVE ANOTHER WELLNESS PLAN FOR OUR SECOND PET!! IT WOULDN'T BE SO BAD IF YOU COULD TRANSFER THE PLAN TO ANOTHER PET AS WE HAVE 2 OTHER DOGS AND 5 CATS THAT STILL NEED TO BE SEEN BUT NOPE, WE WILL GO ELSEWHERE

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Problems with payment.

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Anonymous
#1317799

banfield pet hospital is a big joke they love taking adantageof the eldery on fix incomes when they will not cancel a contract on a pet and you tell them yu cant pay because of your income and they sayto bad you are still paying regardlss of our incoe

Anonymous
#1313719

The contract you signed says it can never be transferred, it auto renews, and if a pet is lost or dies, you pay either the remaining payments or the cost of services used, whichever is cheaper. Read anything you sign, please. Not just at Banfield, qt any business.

Acey
#1313353

Apparently, you failed to read thoroughly the terms and conditions of the plan when you signed up and thus agreed to pay the full shot for a year, etc. Now you know. Of course, buying insurance like that for a pet is questionable in the first place.

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