THIS PLAN IS A SCAM. The vet office personnel tells you that the plan can be cancelled at anytime but the corporate office advises you that you are roped into a one year contract.
We called back in June of 2011 to advise them that we were changing vets and wanted to cancel the plan. They quickly told us we were under contract until October 2011 to call back and cancel then. We did a follow-up call to cancel and was told it auto renewed. WHAT???
Auto renewed without our authorization!!
They are now sending us threatening letters that if we don't pay all the arrears to bring our plan up to date they will send it to collection. We don't even use Banfield as a vet anymore...this is ridiculous.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.