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THIS PLAN IS A SCAM. The vet office personnel tells you that the plan can be cancelled at anytime but the corporate office advises you that you are roped into a one year contract.

We called back in June of 2011 to advise them that we were changing vets and wanted to cancel the plan. They quickly told us we were under contract until October 2011 to call back and cancel then. We did a follow-up call to cancel and was told it auto renewed. WHAT???

Auto renewed without our authorization!!

They are now sending us threatening letters that if we don't pay all the arrears to bring our plan up to date they will send it to collection. We don't even use Banfield as a vet anymore...this is ridiculous.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

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Anonymous
#1509898

They killed my dog by not dx her wth cancer then thy would cancel then sent it too collections. *** scumbags

Anonymous
#1454557

Unlike what has been posted previously, if your pet dies, you can call Banfield, and cancel the plan. The corporate office will confirm the death with your Banfield vet, and the plan is a "wash": you'll pay nothing further on that plan.

I know this, because that's what happened.If you want to get out of the plan, I don't think you can; it's like a cell-phone contract.

Sure, you can cancel, but you have to pay off the balance, which can be hundreds of dollars per pet! The only reason I landed on this site, is because I'm trying to get out of a wellness plan, because our vet is being transferred to another Banfield.

Anonymous
to Banfield Customer #1473252

"Did this and they told me oh well you still have to pay sorry for your loss "

Anonymous
to Banfield Customer #1518703

They made us continue to pay after my dog does because she had surgery and said we would have to pay everything we saved during the year and couldn’t cancel. They actually put my dog down so they knew she was gone!

Anonymous
#1413484

To have the most success to prevent auto-renewal, use the Banfield website to cancel your automatic annual renewal. You should be able to set up an online account using your account information on your billing statement.

It is way easier to manage your account online.

Go to: https://www.banfield.com/

Once you have logged in, go to Account and look for your Wellness Plan. Inside the Wellness Plan information box, there will be a small "Manage Plan" link in the upper right corner of that box. Click on that link and it will pop-up an info box that will allow you to cancel your auto-renewal. Don't waste your time trying to call Banfield to cancel your plans annual auto-renewal.

If you are trying to cancel your plan completely, then you will have to call them at 866-935-5738. They will not let you cancel without paying out the remaining months on the plan.

Anonymous
San Jose, California, United States #1336643

Banfield is a rip off. They say they give you all these discounts on medicine and services when actually they don't.

They failed to diagnosed my dog for having lymphoma and said it was a bacterial infection in stomach. Finally referred by to a specialist and he diagnosed Lymphoma. My dog died.

What even made it worse I had to pay into the plan for another 6 months for a dead dog. Plus the Vets there were so young it looked like they may of just gotten out of Vet School.

Anonymous
San Jose, California, United States #1265997

The vet there tried to charge me $133 for amoxicillian!!! Target = $3 to fill it.

Luckily I'm savvy on rx refills.

cancelling today.

Anonymous
#1087417

Its a terrible thing that has to stop, i know there are some good people that work there really caring about there position, but if something goes wrong, look out, it is a professional bullying situation that must be stopped.

Anonymous
#1025957

The place I work says that too but it doesn't actually go to collections. I wanted to cancel my plan and they told me the same thing. Did they send it to collections or did you just pay?

Anonymous
to Anonymous #1494147

yes they actually sent me for 83. And its on my credit report.

I could not believe it.

I cancelled and thought everything was good, no letters or calls, received notification from credit carma. ugggg so mad because I am about to purchase a house.

Anonymous
#1021964

I just tried to cancel my plan. Unfortunately my sons ex-girlfriend signed agreement.

She is gone no way to contact her.

They still would not cancel the plan.Told me to call bank and stop payment. So wrong they do not care all they want is the money.

Anonymous
#983660

I took my dog into Banfield in Fort Collins,Co. He was real sick.

They conducted test and told us to come back in a few days. Well, we didn't make it back, because he died.

We asked to stop making payments, and was told we had to pay until the contract ended. I don't understand why they want to add more pain to an already painful situation..

Anonymous
Murfreesboro, Tennessee, United States #974345

They are as crooked as a politician. I canceled my pets and they are still billing me 4 months later.

Luckily I recorded my calls and they were caught lying when I called to complain. Even with proof against them they still are fighting the refund.

Anonymous
Brandon, Florida, United States #947448

Same exact thing is happening to me! I do not recommend Banfield to any new pet owner.

They have no real concern for your pet! All they care about is their freaking money.

Never again. DO NOT USE BANFIELD

Anonymous
Rancho Cucamonga, California, United States #934819

Such a ripoff, I put my pet on the wellness plan last August and all she got was the comprehensive checkup and blood work done. I authorized my mother to be able to pick up my pet while i am at work and they made it so that she is the primary account holder.

My pet, my credit card but yea i want someone else controlling the account, sure banfield whatever you say. The treatment for my pet according to them was over 500 and now if i want to cancel before the year is up i have to pay a balance of almost 300, for insurance i never use.

Total ripoff do yourself a favor and don't ever sign up a pet for this wellness plan, it covers nothing. Sure i can take my pet in whenever i want but when she needs anything at all I pay for it at a "discount".

Anonymous
#926137

MY PET DIED IN OCTOBER AND THEY STILL WERE COLLECTING PAYMENTS. WHEN I CALLED TO CANCEL MY PLAN THE CUSTOMER SERVICE PERSON TOLD ME THAT IT WAS PLAN AND NOT INSURACE BECAUSE I USED IN BEGINNING 2014 THIS PLAN IS ONLY TO GIVE YOU DISCOUNT.

HE HAD NO COMPASION WHEN TOLD HIM THAT MY HAD DIED.

HE SAID IT'S A BUSINESS .

Anonymous
#890595

While I have never really had any bad experiences with Banfield offices or their vets/staff I am not looking forward to canceling the Wellness Plan I had for my now deceased dog. It auto-renewed in September and here it is only October and I can guarantee he won't be using any other vet services....and he literally has had no services since May, beyond the euthanasia yesterday and some minor diagnostic bloodwork.

Which I paid for. So if they are going to try and tell me I need to pay them for the rest of the year over *** services that were never used I am going to be extremely angry.

I will also be letting my bank know from now on to no longer allow them to debit my account. They can't charge me for services I never used, contract or no contract.

Anonymous
#877174

I hope you learned your lesson to read what you sign.

Anonymous
to Anonymous Sunnyvale, California, United States #950232

I read what I signed plus asked for clarification on several points. I was told that if the pet died during the year I would still be responsible for paying out the contract.

I got that. I asked if this was a plan that automatically renewed and was told I would be contacted ahead of my renewal date about renewal options. Nope did not happen and they did renew on a month to month basis even though I had told the office I was not renewing...and no one mentioned I needed to call corporate to cancel. My bad was not doing an online search to make sure.

It is now canceled and I have contacted my bank to make sure that the draw is no longer taken. The problem is that the plans have too many Clinton phrases written into them...say one thing but actually mean something totally different. Example: The plan "includes worming"..no parenthesis stating any exceptions. When my girl needed worming, it was not covered as she had an unusual type.

Never knew whip worms were all that unusual and it seems that the phrase "includes worming" only meant the physical process of worming and round worms...not the medications for any other. And yes, I did ask before I signed and I am the one who gave her the meds not them.

Not all about the plans are bad but it is the phrasing interpretation, not prescribing without a repeat of tests that had already been negative, trying to pad the bill with things not included or needed....this I have a problem with.

Anonymous
#872945

I just had the same issue w/Banfield. They are telling me that my contract was automatically renewed in June (it is now September) and that I have to continue paying on a "yearly contract" until next June.

It was explained to me that I am not paying for "insurance", but I'm paying for the "yearly contract." I am told that I have to continue paying these people for another 9 months. This is *** and something that is not clearly explained when taking out the insurance. I'm sure it's in some small print somewhere, but it is never emphasized in print or verbally.

Also, the renewal is automatic and I did not receive correspondence informing me of the automatic renewal date coming up along with the option to cancel at that time.

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