I foolishly signed up for the "Care(Ha) Plan" for my puppy. I had an issue during the two visits I cancelled the 1 yr plan that I had paid for in full. I was in the plan for 13 days.
The previously poster is correct. They make it sound like the fees for shots, meds, etc are discounted. They charge more money than a local vet and the care is substandard. Corporate does not know the meaning of refund, courtesy or customer relatiions.
To make it breif - I was going to board my puppy at PetSmart and told the vet the day I wished to board him. I specifically asked there was enough recommended time between the bordetella vaccine they would be giving him and the boarding time. She said yes -
Several days after he had been boarded he became sick with coughing, sniffling, having trouble swallowing and sneezing - I also suspected an UTI. I brought him back to Banfield. They did a quick exam and urinalyis but said I'd have to wait until the next day for results however they tried to sell me the meds right there (money). I said i'd wait for the results.
the next day a receptionist called saying to pick up meds because pup had a uti - no vet called to explain a thing.
I gave him the meds as prescribed but 2 days later he was sicker so I thought it best not to go back to Banfield even though I had paid for this "plan" - plan to take your MONEY
The local vet did a thorough exam and said he had an upper respiratory most likely from kenneling and the urinalysis was still positive. He now had a fever of 104. He gave him a medication that would more effectively treat both illnesses. He also administered an injection of antibiotic so that the puppy could feel better by that eve - he did and is now fine.
I have gotten the run-around from corporate and Commack. No refund in sight
If you love your pet don't take him to Banfield
Monetary Loss: $332.