When I signed up I was able to regularly get an appointment on the the same day or the next day if my dog as sick. That is no longer the case.
Typically now it takes 2 weeks to get an appointment which is totally worthless if you have a sick dog. Instead of an appointment, they now have a "drop off service" where the sick dog gets to sit in a cage all day waiting for a vet to have a spare moment to look at him. It's absolutely cruel.
Essentially the plan has been a bait and switch. In addition, out of the 4 vets at the clinic, only 1 seems to have a clue.
Product or Service Mentioned: Banfield Pet Hospital Optimum Wellness Plan.
Reason of review: Not as described/ advertised.