I paid extra for the plan that included a once a year teeth cleaning. When I took her in they said her labs where too bad and they could not safely sedate her and she needed meds and Rx food for her failing kidneys.
I took labs to another vet that said her labs where border line and they would gladly clean her teeth and it would not be a problem. They also said the meds and RX food where a waste of $ at this time. Maybe later if they where worse they might recommend the medication and food change.
I requested that Banfield refund me the difference between the plans and they refused. I think its pretty *** to talk me into a plan that I cannot use 100% and not let me drop it back down to the cheaper plan.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Problems with payment.