Eleven years ago we signed up for Banfield's wellness program with our new puppy, Bo. It was great having the wellness program for vaccines and routine check ups.
This past weekend we had to put Bo down. We have never had any emergency visits until last weekend. We ended up paying out-of-pocket $600 when it was all said and done. We called this afternoon to cancel the wellness program that we have faithfully paid for monthly for 11 years.
The jerks charged us $103.80 to cancel even though we paid to have our pet put down at their clinic. This was not mentioned when we signed up. Beware...I think it's *** business and they suck! Over the years we have paid over $3300.00 in monthly dues with no medical procedures needed.
Not to mentioned they never found a cancerous tumor (that was huge, about the size of a mans hand, ) until this past weekend! I would definitely categorize them as giant bags of vinegar and water.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Pricing issue.
Monetary Loss: $103.
Preferred solution: Let the company propose a solution.