Update by user Jun 13, 2016
Worst Hospital EVER! I have the "special care" plan, which I purchased at Banfield.
I called the Silverdale WA Banfield and explained my dog hurt her leg either jumping off a bed or possibly a stroke. The woman told me I could not bring my dog in because they were a wellness hospital and I needed to take my dog the VCA emergency hospital. She even gave me their address. I asked if the vet could just look at her and possibly take X-rays (included in my plan).
She said they would not see me.
$338. Dollars later my dog hurt her back and leg jumping off the bed.
I have been going to Bellevue WA, Irvine CA, Secaucus NJ and Richmond Heights MO Banfields with my 4 dogs for over 5 years.
All saw my dogs and treated them. No questions asked. In addition there is a sign in the hospitals stating emergencies take priority. Maybe the Silverdale WA forgot to read it.
Silverdale WA Banfield is a disgrace to the Banfield family. Very disappointing.
Original review posted by user Jun 12, 2016
I have the top of the line wellness program. I called and said my dog hurt her leg. I called and said I was on my way in. I wasn't sure if she had a stroke or jumped off the bed and hurt her leg. They told me they would not see her because they were not an emergency hospital. I asked if I could just bring her in for them to look at and possibly take an X-ray. They told me they would not see her and gave me the address to the VCA emergency hospital. Everything VCA did should have been covered under my plan. $338. Later she hurt her back jumping off the bed.
I am so discussed with the way they handled this.
My 4 dogs have been a part of the Banfield wellness program for over 5 years.
I guess Silverdale didn't read their own program. There is a sign at the desk that says animals with emergencies are seen first.
Product or Service Mentioned: Banfield Pet Hospital Optimum Wellness Plan.
Reason of review: Refusal to see my dog.
Monetary Loss: $338.
Preferred solution: Refund on my vet visit and retrain staff at Silverdale Banfield .
Banfield Pet Hospital Cons: Refusal to see my pet.