after feeding my 90 lb. german shepard ultramix dog food that contained a whole chicken thigh,he was having a shortness of breath issue.
nothing lifethreatening,but cause for concern. i called Banfield hospital, which is five or less minutes from my house,and got a very horrible response. I shop at petsmart at least 5 times a month, Luke has been a patient at this Banfield before and the receptionist refused to see us. She told me to go to an emergency room somewhere else, never offered an option.
her name was Ann. She said that they closed in 45 minutes and there were two patients already being seen and they had no time for me. i told her it was not an emergency but would like an xray or assistance looking down his throat. she said no,they were closing at seven and would not see us.
I buttered some chunks of bread,fed them to luke and I think it pushed whatever he had stuck in throat down to his stomach. I am very upset at the lack of concern for my pet and myself. even though this store is in my neighborhood, I will be taking my business elsewhere. it was very offensive and very scary.
what would I have been told were it a real emergency? your receptionist decided it was and I was told to go away because she wanted to go home at seven
Reason of review: Poor customer service.
Preferred solution: teach your doctors and receptionists that an animals are more important then what time they go home.