Mitchelle S Nfy

Did not help my problem

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No one alerting me its time for my dogs vaccination no emails no calls nothing I have to find out when Im making an appointment for the groom and the groomer tells me my dog needs a shot
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Pros:
  • Great doctor
Cons:
  • Poor communication skills

Preferred solution: Some one to answer my question

William and Janet L
map-marker Atlanta, Georgia

The cast they put on my pups broken leg has come off twice

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My puppys cast has come off twice. This last time he was in the yard to go potty and I saw the cast on the ground and he was limping on his broken leg. In excusable. He may have destroyed what has been healing for four weeks. I am sick about it and disgusted with the quality of care of his leg.
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User's recommendation: Do not go there if your dog has a broken bone

1 comment
Guest

So you let your dog outside in the yard unsupervised with a cast on? You are supposed to only leash walk pets with casts for this reason

Deborah C Wrw

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Verified Reviewer
| map-marker Lakeland, Florida

Your can’t provide the service

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Banfield Pet Hospital - Your can’t provide the service
Banfield Pet Hospital - Your can’t provide the service - Image 2
Banfield Pet Hospital - Your can’t provide the service - Image 3

I am in Florida and

Try to get a sonogram of my dog because he cant get dental cleaning until he gets a second sonogram done in Lakeland New York. They said they cant do it then I qualified to do this service and told me to go to outside agency and they thousands of dollars after I already have services with John, I authorize my aunt deborah cuevas, Moncayo and Joseph Rogers my uncle permission to talk to U-Haul and to be added on my paperwork.

My name is Mary Crespo? I need my information updated also my uncles information is on file and I dont know why you cant see it Joseph Rogers, but his name email also changed and his phone number his email now in Rogersjoseph631@***.com and 813492**** and Deborah cuevas moncayo 347841**** deborahmoncayo@***.comdog name leo rogers

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Danielle S Oue

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Verified Reviewer

Bad Service

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I took my puppy here for his first shots and to be dewormed and spent $150 on the visit . They check me in and took my puppy Charlie in the back for his shots and so he could be dewormed.

The woman brought him to me with his paw bleeding all over the place that's how they treat a customer puppy there so unprofessional and negligence on their part.

I was so upset that they hurt my puppy and he has never been the same since because they took it upon themselves to cut his nails without asking me was that ok with me .. Charlie means the world to me and I can't believe they would hurt a innocent puppy that way and I don't feel safe ever bringing my puppy back to this place again now in order to cancel they want me to give them another $300 for them hurting my puppy . It's wrong of them to charge me because they hurt my puppy and I refuse to do anymore business with this place so they can hurt my puppy again NEVER IN A MILLION YEARS WOULD I PUT MY PUPPY IN DANGER AGAIN WITH THIS PLACE .

GO TO *** BANFIELD MONEY HUNGRY MONSTERS !!! So upsetting Scammers

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Loss:
$146
Cons:
  • Cut my puppy

Preferred solution: Full refund

User's recommendation: Never

Luis H Low
map-marker Myrtle Beach, South Carolina

My dog I think is dieing I took her to your hospital and all thay did was took my 800 dollars

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I took my dog to banfield because she was sick and they did not help her at all they charged me 800 for nothing now she might be dying
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Loss:
$800

Preferred solution: Full refund

User's recommendation: Do not use Banfield they did nothing to help my dog all they want is your money

Anonymous
map-marker Valrico, Florida

No one wil answer the phone

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No one will answer the phone. NO ONE! The front desk, doctors or staff, no one. I had an appointment but neglected to write down the time.
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User's recommendation: get more help on the front desk

Anonymous
map-marker Chestnut Hill, Massachusetts

Rude workers

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Before my cats appointment I verified the price the visit would be before I went there and I was told the only thing I had to pay for was the price for the shot 20-30$. When my pet came back from room the doctor told me I was all set I misinterpreted and thought we were all set to go home.

The receptionist then proceeded to call me 3-4 times bc I forgot to check out, so my husband went in to check out and they tired to get him to pay 100$. I misunderstood when I originally asked for the price of the visit and thought I was only responsible for the shot price not the office visit as well.

When I tried to talk to the receptionist on the phone about the misunderstanding she was VERY rude and proceeded to tell me that they didnt want to talk to me because me and my husband were rude and we had to call collections to take care of the payment because they no longer wanted to speak to me and hung up on me.

Now I have NO problem paying the visit price I wasnt prepared for that today. Had the receptionist let me get 2 words out I would of been able to tell her Ill make a partial payment today and pay the rest when I get paid in 2weeks.

I apologize for the misunderstanding but the receptionist had NO right to treat me like that. She was rude from the moment I walked in and should be talked to about how she needs to treat people in customer service.

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4 comments
Srinidhi Agb

Well, you were rude that is why they hung up on you. Learn some manners.

Stop being a hypocrite. You were rude as well.

Guest

Every veterinarian has an office visit fee, you can't just decide to pay whenever you want because you misunderstood.

Mr. Poopy Butthole
reply icon Replying to comment of Guest-2304965

I agree. This person misunderstood and when they were told something they did not want to hear they mistook that as rude.

It is a shame that someone who is old enough to be married behaves like a six-year-old and is no smarter than a child of six. It seems like the OP and her husband were rude first, but they cannot take rudeness in return.

Srinidhi Agb
reply icon Replying to comment of Guest-2304965

This person has a lot of misunderstandings. Not only did they not understand what they were told, they mistook not getting what they want as rude. The person on the phone was only rude to them because she was rude first.

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kimberly T Lyy

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Verified Reviewer
| map-marker Burnsville, Minnesota

Banfield major downhill

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I have been going to Banfield since 2014 and it was the best things me and my dog experienced. The last 3 or 4 years are terrible, you can not get in for a appointment,

The doctors are not very knowledgeable

The assistance dosent even have certification or knowledge

They treat dedicated customers bad,

They will schedule a new person before you and tell you no appointments for 6 months

The managers are so inexperienced, they don't know what to do for you or how to help you.

I don't thinks this is because Covid, like everyone says ,is Covid.

Not true it's just a company that doesn't care about there customers and there going down hill. There are a lot of bad companies out there that don't think customers are worth anything, Well I hope those companies go down fast and for good.

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Pros:
  • There are no wonderful people there anymore

Preferred solution: For people to know they don't care about the customer and there not a knowledgeable company.

1 comment
Zamzam Sri

I am placing three orders on 14th and among them I have not received the product yet. How come delivery complete?

Please give me some details. I am very confused.

Daniesha B Nuk

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Verified Reviewer
| map-marker Greenville, South Carolina

Death of Pet

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Banfield Pet Hospital - Death of Pet
After a routine vaccination visit, both of my toy poodles ended up in the ICU resulting in the death of one of them. They administered my babies Benadryl and they began having seizures which resulted to the death of my precious Velvet. My babies were perfectly healthy with no issues. Now all I have are memories of my baby girl.
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Cons:
  • Killed my puppy

Preferred solution: Answer and compensation for the death of my puppy

User's recommendation: Run

1 comment
Guest

Sounds like a very rare anaphylactic reaction. I fail to see how that is Banfield's fault

Sylvia R Lzg
map-marker Salem, New Hampshire

Sick visit

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My puppy is sick so I called yesterday and they wouldn't answer so I left a message. No call back because they never do. So I call first thing in the morning and they say go to emergency without even seeing him. Why even pay for a wellness plan if you can't see my dog when he's sick...
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Cons:
  • Lied to about plan

Preferred solution: Full refund

User's recommendation: Go to a nearby vet it's not worth it

Anonymous
map-marker Fort Lauderdale, Florida

Issue with location

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After having numerous issues with this location its time to find a new Vet office. 1) At the Pompano Beach location, the only Dr who actually came out and spoke to you was Dr. Lancheros who no longer works there. He was the only reason I renewed my plan and now I'm stuck. 2) what happened to real Dr. Visits? Banfield is the only vet office that you don't go into a room to visit. 3) Customer service is awful and nobody really or generally cares.
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User's recommendation: Go to a local Vet Office.

Anonymous
map-marker Somerset, Pennsylvania

Reporting

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I would never go to bandfield ever again. They were verbally abusive and just wanted money from me and refused to help my puppy
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User's recommendation: Don’t do it

Anonymous
map-marker Laguna Niguel, California

Multiple Bad Experiences

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Banfield was the closest and most convenient place for us to go which was the only reason why we even tried it. I do not recommend anyone ever bring their pet to Banfield.

We had only bad experiences. At first the pricing was insane, I complained that every time I bring my dog in, no matter what its for Im spending at least $200, which is nuts. Then the person at the front desk said if you sign up for the wellness plan you wont ever be paying that anymore. Me being stupid trusted her, just to find out that I still end up paying $180-250 per visit still.

I brought my poor dog in probably 5-6 times for a skin condition that none of them could figure out a single time, and not only that, but there were 2 veterinarians at one location that were afraid of my dog for no reason at all. They used way too high of a dosage of the meds that put her to sleep in order to clip her nails etc. She was messed up the following day too, even though they said it would wear off soon. My dog used to be fine at the vet prior to bringing her to any Banfield locations.

Now she is freaked out every time we bring her to a new vet. I truly believe they just hired regular people with no vet experience or schooling. We tried multiple locations with the same results. Insanity.

We have a friend that took their dog to Banfield as well and they almost killed it because they gave it too many shots of different vaccines at once. Their dog is 4 pounds. Multiple reviews of peoples dogs dying too. Do you research and do not go to Banfield if you care about your pet.

Im not one to write bad reviews, but Im still ticked off about all of this.

Not to mention Banfield customer service did nothing when I called several times to complain. Crooked if you ask me.

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Cons:
  • Lack of knowledge
  • Proceedure
  • Poor customer service

User's recommendation: Go Somewhere Else

Ellen R Vio

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Verified Reviewer
| map-marker Evesham, New Jersey

Ripoff

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I took a year-long plan with Banfield. Here are my complaints

1.

You can not go in with your pet. I understood that when we were in the midst of Covid but now, everything is pretty well open. They take your pet back to do whatever but you cannot go back with your pet. That's like letting your baby see the pediatrician without you going into the room.

Makes me very uncomfortable. Who knows what they are doing to your pet

2. My plan included the monthly medication for heartworm, fleas and ticks. The last two times they say I have received all the medication and I now have to pay for it.

My contract goes Through September. Obviously, someone has mistakenly recorded that I received medication for my dog when I did not. I had no choice but to pay for the medication or my dog would get sick. I believe that someone has made a mistake in recording but no one will take human error into account.

I will not renew my contract with this organization.

They could have easily given me the medication which probably cost them pennies but they were insistent that I pay for it. Poor customer service

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Pros:
  • Records are kept nationally
Cons:
  • No personal contact
  • Not worth the money

Preferred solution: Price reduction

Mona A Gvn

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Verified Reviewer
| map-marker Redwood City, California

The service is not available when needed

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It is second time my dog needs vet and they dont give me appointment for next 2 months. They are charging me for nothing. Anytime I need vet I need to go to other vet services. Run run run from them. They are rude and they dont know anything.
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Pros:
  • Seeming knowledge of doctors and assistants
Cons:
  • Lying staff
  • Overcharged and lied

Preferred solution: Full refund