Banfield Pet Hospital
Reviews and Complaints
Schuyler First Shield Trio Flea Control Review from Madison, Ohio
Once Frontline Plus active ingredient fripnol made it past the patent point and a lot of other flea meds with the same active ingredient in it, Frontline Plus started to be ineffective on my dogs. I went to Banfield and purchased First Shield Trio, which has the exact same active ingredients as Advantix II (Advantix has a higher concentrate though), my dogs were immediate relieved of fleas again.
Just like a human, every animal has its of specific allergies. My large dog gets skin infections from certain shampoos, or fresh grass. Therefore, it is possible that your dog may not of been allergic to the active ingredients rather the inactive ingredients. I have scene quiet a few dog burns online due to topical medication.
However, the pill form of flea meds cause my parents Jack Russell to become ill, and hospitalized to flush his system. It was a completely different vet.
So don't judge a vet based on a product as we all have allergies and your poor baby may have just had an allergic reaction. Sorry to hear of your experience.
Good experiences so far
It's our pet
- Hours and selection of professional staff
- Some of the vets push too hard for expensive options
Price of services
I see numerous complaints about the unnecessary charges and it is on these reviews for a reason, they are not isolated incidents! Banfield needs to take a step back to the basics and care about their customers and their pets and not just try to make an extra buck!
I have mixed emotions about Banfield, I have been a customer for 12 years. I like that I can call them for questions and the quick no charge service for issues that do not require extra work (x-ray, lab etc.). The staff has overall has very friendly over the years and treats my pets with love. However, I do not agree with what they would call a discounted price for customers with the Banfield plan that you pay for monthly.
Anytime I have an issue, they try to upsell service's to me. I understand that this is a business but I don't want to feel like if I have an medical issue that they turn into the untrustworthy car repair man and try to get you to do unnecessary and costly work done to my pet to meet a goal for the month. My dogs are my family and I take it seriously, I want to trust my Vet and have a good relationship where I don't feel the obvious upsell that they have given me over the years. Yes, I have stayed for the free services that I pay monthly for and not having to pay for the annual check up, but when my dogs in the past had cancer I took them to a local vet for a 2nd opinion and their costs were always less and this is after the office visit cost was included in their price.
Our office visit is supposed to be free, why are they charging more without a office charge and our discount that we are supposed to have been given? As you can see this is a problem that the corporate office needs to seriously evaluate and consider. I see numerous complaints about the unnecessary charges and it is on their reviews for a reason, they are not isolated incidents!
Banfield needs to take a step back to the basics and care about their customers and their pets and not just try to make an extra buck! Respectfully, Banfield Customer of 12 years
- I both like and dislike
Preferred solution: Re-evaluate your pricing to meet the area standards and be more competative. Re-consider the upsell that you push Vets this is unprofessional and untrustworthy.
My dog developed 30 lumps following surgery.
- Seeming knowledge of doctors and assistants
- Dog getting sicker after care
Banfield Pet Hospital Preventive Care Review from Schaumburg, Illinois
Billed for "future appointments"
- Paying for future service after canceling
Preferred solution: Let the company propose a solution
Banfield Pet Hospital - Pet Vaccination Review from Mountain View, California
My dog had worms, tapeworm I think. Took him to petsmart I asked them over the phone, how much they said like $50 to $80 I can't remember honestly. Well I get there, they they needed to do a test, I'm like fine no problem, they asked if I had proof of shots, I said no, but my dog did have his shots just no proof. They said they needed to give him shots before the would see him, I said fine. All was good I'm thinking 100 to 150 tops. came back and said swipe your debit card here, I said I only use cash. They said it was $450 if I didn't set up a payment/wellness plan. I'm like wtf seriously? They are extremely lucky I didn't cause a scene. They told one thing on the phone after all is done, it was something else.
I was passed!
I'm lucky I had $600 in cash on me! But what if I didn't?
Well I was pissed swore, I'm never taking my dog there again, they kept calling me and I ignored them. But finally I picked up, they said my dog was due for shots, I'm like sorry but I'm not paying y'all hundreds for shots. She said no it's free because of your plan so that was a relief. But they are nice at both locations I've been too, other some *** clerk accusing me of stealing my dog from her friend, seriously like your friend is the only person with a blue nose pit bull in Dallas, I rescued my dog 2 hours away from the store. That also pissed me off.
But whatever.
My dog spent over 6 hrs at Banfield for a routine exam!!
Wellness plan good and not so good points.
- Exploitation of services
- Wellness plan and treatment of pet
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I wish more people were like you.
Fact is, yes, there arebad vets out there and not just at Banfield. But a majority of vets out there, including Banfield, truly care about the pets and the owners.
Vets and techs aren't rich.
Not by a long shot. The whole vet staff does so much more than what people see.