While the pet hospital provides adequate care for your pets in emergency situations, they are constantly pushing you to get the pet insurance which I guarantee is a huge ripoff. I had the insurance for my dog and he passed away this month.
I called to cancel the insurance and was told based on the services used that I would have to pay the remaining six months worth of installments. How can any business be so insensitive and only interested in the bottom-line. So after losing my beloved pet I have to see that on my bank statement for the next six months. It's cruel.
Yet if it was a person the insurance company would not be saying that I had to pay the full year worth of premiums. If you aren't providing a service you shouldn't charge for it. I don't care how much money his services cost before he passed away that's what I had the insurance for to cover medical costs. By that logic I should be getting a refund.
I have had insurance for my pet for about 15 years and I guarantee we did not use every penny we paid in premiums each year.
There are a lots of good insurance plans and veterinarians. Find one of them don't use Banfield!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Not as described.